During the COVID-19 pandemic, Spitfire Multimedia will not be accepting returns due to health and safety reasons. It will be the client's responsibility to ensure that he or she contacts a member of staff to ensure that they fully understand the measurement system and have all communication in writing. Spitfire Multimedia (Pty) Ltd will under no circumstances be held liable for any loss to the customer and it will, therefore, be the customer's responsibility to provide written proof that they contacted a member of staff. In circumstances where the client can provide proof and the mistake is indeed Spitfire's we will process a refund of 50% of the items price back to the client, but due to the pandemic, we are unable to return it. Please note that any returns should be logged within 24 hours of receipt of the item. Should this not be done the item will be seen as acceptable.
Under normal circumstances, fitting kits can be provided to the customer but needs to be returned back to Spitfire Multimedia within 7 working days in order to qualify for a refund. Please note that admin fees and courier costs can not be refunded. Returns will be paid out to the customer's spitfire account( And be presented as a credit). A request in writing needs to be provided if the client wishes to have his or her refund processed back into their bank account. In these cases, we will need a stamped letter from the bank, and your original invoice before we are able to process your refund. Refunds are done on a Tuesday and Thursday. If an item is handed in on Tuesday the refund will only be processed on Thursday and if you're with a different bank than us, your refund will only reflect in the coming week. Please note refunds close on Tuesday and Thursday at @12:00. By checking out and paying your order you automatically agree to all terms and conditions relating to refunds.
Please note that all fitting kits are invoiced out and should be returned with all there original packaging, material samples, pockets, and all labels. The samples will undergo strict inspection that can take up to 3 working days. so please ensure that all your items are present when the return is done, Spitfire May decline the return due to the damage of the garments packaging or any other item that was in the original packaging.
Items not eligible for a refund
Due to security reasons, Spitfire Multimedia(Pty) Ltd will not be accepting the returns on items such as Power banks, subs, and or any time that contains
these items including wireless chargers and items with Bluetooth.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Spitfire Multimedia (PTY) Ltd, Cabernet Sauvignon street, 14 Cabernet Villas, Cape Town, Western Cape, 7530, South Africa.
To return your product, you should mail your product to Spitfire Multimedia (PTY) Ltd, Cabernet Sauvignon street, 14 Cabernet Villas, Cape Town, Western Cape, 7530, South Africa
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over R200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.