SUPPORT OPTIONS
- Live chat online (Agent chat)
- WhatsApp Support Desk: 079 052 7105
- Speak to an agent 021 012 5541
LEAD TIMES
Clothing, Headwear & Gifting
- Branded: 5-7 working days (production time after artwork approval)
- Shipping happens afterwards.
- Unbranded: 2-3 working days depending on the shipment method and area.
Display Items
- 5-7 working days (production time, after artwork approval)
- Shipping happens afterwards.
SHIPPING & TRACKING
All parcels are delivered with courier guy. A waybill will be sent as soon as delivery is booked.
You can track your parcel with your waybill number, and you will also be kept up to date.
via email on where your parcel is. If you would like more assistance, please contact one of the
3 support options. NOTE: When branding, your delivery will only take place once all the items are completed at production.
BRANDING
We offer 5 branding methods where applicable online. Make sure.
You consult the Branding Guide on each product.
- Embroidery
- Screen Print (1 Colour)
- Digital Transfer (Full colour)
- Laser engraving
- Pad printing 1 Colour
BRANDING GUIDE:
The branding guidelines can be downloaded on each product. It’s located below the product description.
These guidelines will give you Insite to:
- Where we can brand
- How big we can Brand
- What branding method is available
It’s important to check:
- The Branding guideline (downloaded in PDF)
- If the branding method, you like is available on that product.
- The size of that branding method
Please note: Some branding types might not be available on some products as the product has limitations or the branding method has limitations on that product.
DISPLAY PRODUCTS:
These products require a print-ready design in one of our templates. If you have a designer, please enquire with a member of staff so we can send you the templates.
If you would like us to design your project and serve it print-ready, please ensure that you add the design cost to your project.
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