QUESTIONS FROM OUR CLIENTS

FREQUENTLY ASKED QUESTIONS

What are your standard lead times

Our standard lead time on all unbranded products are: 

  • 5-7 working days production time. 
  • 2-3 days standard Shipping

Unbranded Products

  • 48 hours
Do you offer returns?

In short, yes, we do offer Free returns

Please visit our return policy and make sure you read up on our service and requirements.

Can we meet with you?

In short, yes, but due to the nature of our business, we try to minimise meetings that require unnecessary travel, as most of our systems are automated and online. Our advisors are highly trained and can deliver the same advice and organise samples in less time than it will take Tavel to come and see you. If you have an onsite project like a building sign or vehicle branding our advisors will gladly come and see you!

Showrooms are available nationwide if you would like to view the product and if you would like to chat to a friendly advisor. If you don't have time to view the product at the showroom, Chat with our team and we will arrange for the samples to be delivered to your office.

Effective, time efficient and gets the job done without spending hours in traffic.

What shipping company do you use?

The Courier guy is our shipping partner and we offer nationwide shipping via their platform.

Can we chat to support live online?

Yes, you can. We also have a WhatsApp support desk that you can contact should you require any assistance. Please note our support desk is a chat-only number. If you would like to speak to a consultant, please call us on 021 012 5541. 

Can i chat to a consultant?

No Problem, simply give us a call on 021 012 5541 during office hours.

Mon - Thu 08:30 - 17:00

Fri 8:30 - 15:30

Sat 08:30 - 11:30

Where are you based?

We have satellite offices in CPT and JHB.

Spitfire Multimedia is an online-based company that has automated and evolved its systems to deliver the best results. Unfortunately, we don't meet with clients at our offices, but we do have showrooms nationwide that can be visited, and we have highly trained staff that can assist with any questions you might have. Our WhatsApp support desk is active during operating hours and our phone lines are open should you wish to speak to a consultant simply phone our offices on 021 012 5541.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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Nationwide delivery from Spitfire Multimedia

About Us

The Spitfire Group

companies offer a wide range of products and services to businesses of all sizes. Our group of companies has dedicated itself to being able to provide every single business, large or small, with all of the products or services a business requires to operate at peak efficiency. The Spitfire Group of Companies was founded in 2016 and has focused its efforts on redefining the brand so that it can become a household name in the business world.
Our primary goal is to understand our client's needs and provide convenience all under one roof. Our dedicated team of experts has over 40 years of industry experience and has created a platform that is simple and easy enough to offer any product or service a business requires. Our main goal is to continue developing our platform and transforming it into a great brand and household name.


Our pledge to you!
The Spitfire team has spent countless hours developing systems and structures to ensure excellent customer service and an overall positive client experience. We have a great WhatsApp support desk, great customer-friendly service agents, and a live chat function if you need help online. We are committed to making you happy and providing a high-quality product.